At Damm Good, we want you to be completely happy with your order. Please read this policy carefully before purchasing, as it explains what to expect if something isn’t quite right.
Note: This policy relates to online orders placed through the Damm Good website. It does not affect any separate arrangements for our catering services.
Change of Mind
Because our products are consumable food and beverage items (including sauces and drinks), we do not accept returns or offer refunds for change of mind, whether the item is opened or unopened. This is standard practice for food and beverage retailers and is in place for hygiene and food safety reasons.
We’d encourage you to check product descriptions, ingredients, and quantities carefully before completing your order.
Faulty, Damaged, or Incorrect Items
Your rights under the Australian Consumer Law are not affected by this policy. If your order arrives faulty, damaged in transit, or different from what you ordered, you’re entitled to a remedy, and we’ll sort this out with you promptly. This may include a replacement, a redelivery, or a refund, depending on the situation.
To arrange this, please contact us within 7 days of delivery with:
- Your order number
- A description of the issue
- A photo of the item (and packaging, if damaged in transit)
How to Reach Us
Email: thomas@dammgood.com.au
Phone: 0447 710 080
We’ll respond as quickly as we can and work with you to make it right.
